City of Edmond utilities launch new online customer portal

Beginning this week, City of Edmond utility customers will have at their disposal a versatile tool that will help them better track and manage their utility usage as well as allow the City’s utilities to provide enhanced services and programs.

The next step in the Smart Choice program – which upgraded electric and water meters in both residential and commercial properties – is a new customer online portal: smartchoice.edmondok.gov. This new web portal will be available the morning of Thursday, April 25. It replaces the former eCityExpress online portal and provides Edmond utility customers access to the most up-to-date information on their water and electric service usage. During the transition, the eCityExpress online portal will close the afternoon of Tuesday, April 23.

“The Smart Choice platform allows our customers and the City to more effectively use our water and electric systems, helping keep everyone's costs down,” said Glenn Fisher, Edmond Electric Director.

Next-day hourly usage information for electric service and water will be available to view and graph, as well as historical hourly usage. Various tools will help customers track, compare and monitor their usage so they can keep up with usage and better control utility usage and costs.

The new portal also has a variety of new features, including ways to report and track service outages. Still available is all the useful information about customer bills, payment options and more that was found on the previous portal site, but the new meter and tracking technology will provide more up-to-date information.

“Yes, these are tools that will help our processes and systems be even more efficient, but it’s also about connecting with our customers,” said Kris Neifing, Water Resources Director. “It puts the most up-to-date information possible in their hands and allows them to be informed and have more control over their water usage and costs.”

Existing customers will have to re-register their online account at smartchoice.edmondok.gov. To re-register, those customers will need their current customer account number, which can be found on their monthly utilities statement. Registration is required to access account-specific data, but payments can still be made without registration. Auto-draft and payment choices will remain the same and any auto-pay settings previously in place will not be affected by the switch.

New customers, or current customers who don’t have an online account, can register at smartchoice.edmondok.gov to take advantage of the new tools and helpful information.

Edmond utility customers can find more information by visiting EdmondOK.gov/SmartChoice or emailing CustomerService@EdmondOK.gov with any questions.